Terms and Conditions
PURFLEET SELF STORAGE
MONTHLY STORAGE RENTAL AGREEMENT & TERMS AND CONDITIONS
Everett Storage & Container Services Limited trading as Purfleet Self Storage
Company Registration Number: 11608541
VAT Registration Number: 348567556
VAT Registration Number: 348567556
Registered Office:
3 Dunmow Gardens, West Horndon, Brentwood, Essex, CM13 3NL
3 Dunmow Gardens, West Horndon, Brentwood, Essex, CM13 3NL
Storage Facility:
13 Juliet Way, Purfleet Industrial Park, RM15 4YD
13 Juliet Way, Purfleet Industrial Park, RM15 4YD
Email: info@purfleetselfstorage.co.uk
Telephone: 01708 864540
Telephone: 01708 864540
IMPORTANT INFORMATION
Please read this Agreement carefully before booking a storage container.
By completing a booking and accepting these Terms and Conditions, you enter into a legally binding agreement with Everett Storage & Container Services Limited, trading as Purfleet Self Storage, subject to your statutory rights.
Key Terms
- Contract: Monthly rolling storage agreement.
- Rental payments: Payable monthly in advance.
- VAT: Advertised rental prices include VAT at the applicable rate.
- Security deposit: One month's rental charge, refundable.
- Deposit refund: Within 14 calendar days after the agreement has ended and the Unit has been vacated and handed back, subject to reasonable, evidenced deductions.
- Access: 24 hours a day, seven days a week, subject to reasonable safety and security restrictions.
- Cancellation: Customers may give notice at any time. Ordinary cancellation takes effect at the end of the current paid monthly rental period unless otherwise agreed or statutory rights apply.
- Insurance: Customers are responsible for insuring their stored belongings.
- Storage use: Containers must only be used for lawful storage purposes.
1. DEFINITIONS
1.1. "Company", "we", "us" and "our" means Everett Storage & Container Services Limited trading as Purfleet Self Storage.
1.2. "Customer", "you" and "your" means the individual or business entering into this Agreement.
1.3. "Facility" means the storage premises at 13 Juliet Way, Purfleet Industrial Park, RM15 4YD.
1.4. "Unit" means the individually numbered storage container allocated to the Customer.
1.5. "Goods" means any property, possessions, materials or belongings stored by the Customer.
1.6. "Storage Fee" means the agreed monthly charge for the Unit, including VAT where applicable.
1.7. "Security Deposit" means the refundable deposit collected at the start of the Agreement.
1.8. "Rental Period" means the monthly period commencing on the agreed move-in date and renewing on the applicable monthly billing date.
1.9. "Agreement" means these Terms and Conditions, together with the Customer's booking confirmation and any expressly agreed additional conditions.
2. THE STORAGE AGREEMENT
2.1. The Company grants the Customer permission to use an allocated Unit for the storage of permitted Goods.
2.2. This Agreement is intended to create a storage licence and not a lease or tenancy. The legal nature of the arrangement will be determined by the rights and obligations actually granted.
2.3. The Customer remains responsible for their Goods and must be their owner or otherwise legally authorised to store them.
2.4. The Customer may not assign, sublet, transfer or share the Unit with another person without written permission.
2.5. The Agreement continues monthly until terminated in accordance with these terms or applicable law.
2.6. The Company does not ordinarily take physical possession of Goods merely by providing the Unit. This does not exclude legal duties that may arise if the Company takes possession or control of Goods.
3. UNIT SIZES AND ALLOCATION
3.1. The Company offers storage containers in five advertised sizes: 5ft, 10ft, 20ft, 30ft and 40ft.
3.2. The Customer's selected Unit type and allocated container number will be recorded in their booking confirmation.
3.3. Container dimensions are approximate. Actual internal measurements may differ from the nominal container size.
3.4. Customers should check the suitability of their Unit before moving Goods inside and promptly report material discrepancies.
3.5. We will not deliberately provide a materially smaller Unit than the one agreed without the Customer's consent.
3.6. Where reasonably necessary for maintenance, repairs, safety or operational reasons, we may arrange a transfer to an alternative Unit of at least equivalent usable capacity, giving reasonable notice where practicable.
3.7. If relocation is required because of an issue for which the Company is responsible, we will deal fairly with reasonable relocation costs.
4. MONTHLY STORAGE FEES
4.1. Storage Fees are payable monthly in advance.
4.2. The agreed monthly charge will be shown during booking and confirmed in the Customer's rental details.
4.3. The prices displayed to Customers include VAT at the applicable rate unless clearly stated otherwise.
4.4. Payment is due on the agreed monthly billing date.
4.5. Customers must maintain a valid authorised payment method and ensure payments are made on time.
4.6. Payments may be collected automatically through the payment method authorised by the Customer.
4.7. The Company will issue invoices or payment records as appropriate.
4.8. An unpaid or failed payment does not automatically terminate this Agreement.
4.9. Any agreed promotional price and its expiry will be clearly recorded in the booking confirmation. No undisclosed retrospective charge will be imposed merely because a customer cancels.
5. REFUNDABLE SECURITY DEPOSIT
5.1. Every Customer must pay a refundable Security Deposit equal to one month's agreed rental charge, including VAT on the rental amount.
5.2. The Security Deposit is collected when the Customer enters into the storage arrangement.
5.3. The deposit is held as security against unpaid charges, damage, additional cleaning and other sums lawfully recoverable under this Agreement.
5.4. The Security Deposit is separate from the monthly Storage Fee.
5.5. Customers cannot use the Security Deposit as payment for their final month's rent without the Company's written agreement.
5.6. A genuine refundable Security Deposit is not itself consideration for storage services. Any application or retention of deposit monies will be treated for VAT purposes according to the actual nature of the transaction and applicable law.
6. RETURN OF SECURITY DEPOSIT
6.1. At the end of the Agreement, the Customer must completely empty the Unit, remove any rubbish or unwanted items, and return it in a reasonably clean and undamaged condition, allowing for fair wear and tear.
6.2. The Customer must notify the Company when the Unit is vacated and return any keys or access devices belonging to the Company.
6.3. We will arrange a final inspection promptly following the surrender of the Unit.
6.4. Subject to clause 6.5, the Security Deposit will be refunded within 14 calendar days after the Agreement has ended and the Unit has been vacated and handed back.
6.5. The Company may make reasonable and evidenced deductions for:
- Unpaid rental charges or other lawful outstanding amounts.
- Damage to the container beyond fair wear and tear.
- Reasonable additional cleaning costs.
- Removal or disposal of Goods or rubbish left behind, where legally permitted.
- Missing or damaged Company-owned keys or access devices.
- Other amounts properly recoverable under this Agreement.
6.6. Ordinary wear and tear will not result in a deduction.
6.7. Any proposed deduction will be explained to the Customer, supported by reasonable evidence where available.
6.8. Any undisputed balance will be returned within the 14-calendar-day period, even where another part of the deposit is disputed.
6.9. Refunds will normally be made to the original payment method or another agreed account.
6.10. Customers may dispute a deduction by contacting info@purfleetselfstorage.co.uk. We will review the dispute fairly and promptly.
7. ACCESS TO THE FACILITY
7.1. Customers normally have access to the Facility 24 hours a day, seven days a week.
7.2. Access may be temporarily restricted where reasonably necessary for emergencies, essential maintenance, safety, security or legal compliance.
7.3. Where practicable, the Company will provide reasonable advance notice of planned restrictions.
7.4. Customers must follow all reasonable site access and security instructions.
7.5. Only Customers and persons authorised by them may access their allocated Unit.
7.6. Customers are responsible for ensuring that authorised visitors comply with these Terms and Conditions.
7.7. The Company may request identification where reasonably necessary for security or account verification.
7.8. Nothing in this section excludes any legal responsibility of the Company concerning an unreasonable or wrongful denial of access.
8. FACILITY SECURITY
8.1. The Facility has perimeter fencing, gated access and CCTV.
8.2. Customers must secure their Units whenever unattended.
8.3. Customers must not disclose security codes or access credentials to unauthorised persons.
8.4. Any suspected security breach, stolen access device or damaged gate must be reported promptly.
8.5. Security arrangements reduce risks but do not guarantee that theft, damage or other incidents cannot occur.
8.6. Customers must not interfere with cameras, locks, gates, fencing or other security equipment.
9. MOVING INTO A UNIT
9.1. Customers may move into their allocated Unit from the agreed move-in date once the required payment and booking arrangements have been completed.
9.2. The Customer should inspect the Unit before placing Goods inside.
9.3. Any existing damage, defect or significant cleanliness concern should be reported promptly.
9.4. Customers must ensure the container is suitable for their Goods.
9.5. Customers must take reasonable precautions when moving, packing and positioning Goods.
10. CUSTOMER RESPONSIBILITIES
10.1. Customers must keep their Units clean, secure and in reasonable condition.
10.2. Customers must use reasonable care when opening and closing container doors and operating locks.
10.3. Customers must not cause damage to their Unit or the Facility.
10.4. Customers must immediately report significant damage, defects, dangerous conditions or security concerns.
10.5. Customers are responsible for the conduct of their visitors, contractors and delivery drivers to the extent permitted by law.
10.6. Customers must respect other users and avoid nuisance, obstruction and unreasonable noise.
10.7. All reasonable safety instructions and applicable laws must be followed.
11. PROHIBITED GOODS
Unless expressly authorised by the Company in writing where lawful, Customers must not store:
11.1. Illegal, stolen or unlawfully obtained Goods.
11.2. Firearms, ammunition, explosives or prohibited weapons.
11.3. Petrol, diesel, gas cylinders, fireworks or other dangerous flammable or explosive materials.
11.4. Hazardous chemicals, toxic substances, asbestos or radioactive materials.
11.5. Perishable food or materials likely to attract pests.
11.6. Living animals.
11.7. Waste, refuse or environmentally harmful materials.
11.8. Dangerous or defective batteries or other items presenting an unacceptable fire risk.
11.9. Goods emitting strong fumes, offensive odours or hazardous substances.
11.10. Cash, valuable securities or irreplaceable items such as unique documents, valuable jewellery or original works of art, unless specifically authorised in writing.
11.11. Anything that creates a serious danger to people, property or the environment.
The Customer must remove any prohibited Goods promptly upon lawful request.
12. PROHIBITED USE OF CONTAINERS
12.1. Containers are supplied for storage purposes only.
12.2. Customers must not use a Unit as a home, bedroom, office, workshop, shop or permanent business premises.
12.3. Customers must not carry out mechanical repairs, welding, manufacturing or similar activities inside a Unit.
12.4. Customers must not connect electricity, heating or other utilities without written permission.
12.5. Customers must not drill into, cut, paint, modify or alter the Unit without written consent.
12.6. Customers must not store Goods outside their allocated Unit or block emergency routes and shared access areas.
12.7. No illegal activity is permitted anywhere within the Facility.
13. VEHICLES, LOADING AND UNLOADING
13.1. Customers must drive carefully and observe all displayed site instructions and speed restrictions.
13.2. Vehicles must not obstruct entrances, exits, fire access routes or neighbouring Units.
13.3. Loading and unloading must be carried out safely.
13.4. Vehicles, trailers and other equipment must not be left in common areas without permission.
13.5. Customers are responsible for damage caused by their own negligent or wrongful acts and, where legally responsible, those of their authorised visitors or contractors.
13.6. The Company may reasonably require vehicles to be moved if they obstruct access or create a safety concern.
14. CLEANING, REPAIRS AND DAMAGE
14.1. Customers must return Units in a reasonably clean condition, allowing for fair wear and tear.
14.2. Customers are responsible for damage they or persons for whom they are legally responsible cause to the Unit or Facility.
14.3. If excessive cleaning or repairs are reasonably required because of the Customer's breach, the Company may recover reasonable and evidenced costs.
14.4. Charges will not be imposed as automatic penalties unrelated to actual loss or reasonable costs.
14.5. Where practicable, the Company will provide an explanation of the charge and supporting photographs, quotations or invoices.
14.6. The Company may deduct lawful amounts from the Security Deposit in accordance with clause 6.
15. INSURANCE OF STORED GOODS
15.1. The Company's standard monthly Storage Fee does not include contents insurance for the Customer's Goods.
15.2. Customers are responsible for arranging and maintaining suitable insurance at their own expense for the full replacement value of their Goods.
15.3. Insurance should cover the risks relevant to the Goods and their storage, including fire, theft, flood and accidental damage where appropriate.
15.4. Customers are responsible for understanding the terms, limits and exclusions of their insurance policy.
15.5. The Company may reasonably request evidence of insurance.
15.6. The requirement to insure Goods does not remove or restrict any legal responsibility that the Company may have.
16. RESPONSIBILITY AND LIABILITY
16.1. The Customer remains responsible for selecting, packing, protecting and storing Goods appropriately.
16.2. The Company will provide its services with reasonable care and skill.
16.3. The Company is responsible for foreseeable loss or damage resulting from its negligence or breach of contract to the extent required by law.
16.4. The Company is not responsible for loss or damage caused solely by the Customer's actions, unsuitable packing, prohibited Goods or the inherent characteristics of stored materials.
16.5. Business Customers may not recover purely indirect or consequential commercial losses, including lost profits, to the extent that such exclusions are legally enforceable.
16.6. Nothing in this Agreement excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
16.7. Nothing in this Agreement reduces a consumer's statutory rights.
17. INSPECTION AND ENTRY BY THE COMPANY
17.1. The Company will not ordinarily enter a locked Unit without a legitimate reason.
17.2. Entry may be reasonably required for inspection, repairs, maintenance, safety or investigation of a suspected serious breach.
17.3. Where practicable and except in emergencies, the Company will give at least seven days' advance notice of entry.
17.4. Immediate entry may be necessary where reasonably required to prevent serious harm, deal with an emergency or comply with lawful directions from competent authorities.
17.5. The Company will use reasonable care when entering a Unit or handling Goods.
17.6. Where emergency entry occurs without prior notice, the Company will notify the Customer as soon as reasonably practicable.
18. LATE OR MISSED PAYMENTS
18.1. Storage Fees must be paid on their agreed Due Date.
18.2. If a payment is missed or rejected, the Company may contact the Customer to request payment.
18.3. Customers should promptly inform the Company if they believe an invoice or payment request is incorrect.
18.4. The Company may take reasonable and lawful action to recover outstanding sums.
18.5. Any late payment or recovery charge must have been properly disclosed, be fair and be legally recoverable.
18.6. The Company will not impose arbitrary or disproportionate penalties.
19. RESTRICTION OF ACCESS AND DEBT RECOVERY
19.1. Where a Customer persistently fails to pay sums properly due, the Company may consider lawful and proportionate enforcement measures.
19.2. Where permitted by applicable law and this Agreement, these measures may include restricting access after appropriate notice.
19.3. The Company will consider the circumstances, including any genuine dispute about the amount owed.
19.4. The Company may recover unpaid sums through lawful debt recovery procedures.
19.5. No enforcement action will authorise the Company to act unlawfully, interfere wrongfully with Goods or impose charges that are not legally recoverable.
20. GOODS LEFT BEHIND AND UNCOLLECTED PROPERTY
20.1. Customers must remove all Goods when their Agreement ends.
20.2. Goods remaining in a Unit after termination will not automatically become the Company's property.
20.3. The Company will take reasonable steps to contact the Customer and request collection.
20.4. Reasonable continuing storage, removal or handling costs may be recoverable where permitted by law.
20.5. Where the Company is legally entitled to sell or dispose of uncollected Goods, it will follow the applicable legal requirements, including the Torts (Interference with Goods) Act 1977 where relevant.
20.6. This may require formal written notice, specified information, appropriate service of the notice and a legally required period before sale.
20.7. Where the statutory three-month minimum notice period applies, it will be observed.
20.8. The Company will not dispose of or sell Goods solely on the assumption that they have been abandoned without establishing its legal right to do so.
20.9. Where Goods are lawfully sold, the proceeds will be accounted for in accordance with applicable law, including the treatment of legitimate costs and any balance payable to the Customer.
20.10. Dangerous Goods may require urgent protective measures where reasonably necessary and lawful.
21. ORDINARY CUSTOMER CANCELLATION
21.1. Customers may give notice to cancel their monthly rental Agreement at any time.
21.2. Cancellation requests may be emailed to info@purfleetselfstorage.co.uk or submitted through any cancellation method the Company makes available.
21.3. Unless otherwise agreed or statutory rights apply, cancellation takes effect at the end of the current paid monthly Rental Period.
21.4. No charge for a further monthly period will become due if valid cancellation notice has been received before that further period begins, provided the Unit is surrendered by the agreed end date.
21.5. The Customer may continue to access the Unit during the current paid period, subject to this Agreement.
21.6. The Customer must completely empty and surrender the Unit by 11:00pm on the final day of the agreed Rental Period.
21.7. The Company will confirm the termination date and explain any outstanding lawful charges.
21.8. Rent already paid for the current period is not ordinarily refunded for early voluntary departure, except where required by law or expressly agreed.
22. STATUTORY ONLINE CANCELLATION RIGHTS
22.1. Where the Customer is a consumer and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, the Customer has the statutory cancellation rights provided by those Regulations.
22.2. For an applicable distance service contract, this normally includes a right to cancel within 14 days after the day the contract is entered into, without giving a reason.
22.3. A Customer may exercise this right by sending a clear cancellation statement to info@purfleetselfstorage.co.uk. The optional cancellation form at the end of this Agreement may also be used.
22.4. Where a Customer expressly requests that storage services begin during the statutory cancellation period and the legal requirements have been met, a lawful proportionate charge for services actually supplied may be payable if the Customer cancels during that period.
22.5. If the necessary information or express request has not been obtained, the Company will not impose charges that the law prohibits.
22.6. Any refund required following statutory cancellation will be made within the applicable statutory time limit.
22.7. Nothing in the ordinary monthly cancellation provisions overrides the Customer's statutory rights.
23. MOVING OUT AND RETURNING THE UNIT
23.1. The Customer must remove all Goods by the agreed termination date.
23.2. The Unit must be completely empty, reasonably clean and free of rubbish.
23.3. Any Company-owned access items must be returned as instructed.
23.4. The Customer must notify the Company when the Unit has been vacated and is ready for inspection.
23.5. The Company will inspect the Unit and process the Security Deposit in accordance with clause 6.
23.6. Where the Customer continues to use or retain the Unit beyond the agreed termination date without permission, reasonable and lawful additional charges may apply.
24. TERMINATION BY THE COMPANY
24.1. The Company may terminate this Agreement for a substantial breach, persistent non-payment, illegal activity or serious safety or security concerns.
24.2. Where a breach can reasonably be remedied, the Company will ordinarily provide written notice and a reasonable opportunity to remedy it.
24.3. Immediate protective action may be appropriate where there is a serious and imminent danger or a legal requirement.
24.4. Any termination and enforcement action will be proportionate and comply with applicable law.
24.5. On termination, the Customer remains responsible for any properly due unpaid amounts.
24.6. Any prepaid rent will be dealt with fairly, taking into account the reason for termination, services provided and statutory rights.
25. CHANGES TO RENTAL PRICES AND TERMS
25.1. The Company may propose changes to rental prices or these Terms and Conditions for legitimate reasons, including changes in operating costs, law or the services offered.
25.2. At least 28 days' written notice will normally be provided before a material change takes effect.
25.3. No increased Storage Fee will be applied retrospectively to a period already paid for.
25.4. Customers may cancel before a proposed material change takes effect rather than accept the changed terms, without being charged for a further period solely because of the proposed change.
25.5. Any variation must be fair, clear and consistent with applicable law.
26. EVENTS BEYOND REASONABLE CONTROL
26.1. Events beyond the reasonable control of the Company, including severe weather, flooding, fire, significant power failures or emergency restrictions, may affect access or services.
26.2. The Company will take reasonable steps to minimise disruption and inform Customers where practicable.
26.3. Nothing in this section excuses a failure arising from the Company's own negligence or removes rights that cannot lawfully be excluded.
27. PERSONAL DATA AND CCTV
27.1. The Company processes personal information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.
27.2. Personal information may be used to administer bookings, process payments, manage access, verify identity, communicate with Customers and meet legal obligations.
27.3. CCTV operates at the Facility for security and safety purposes.
27.4. CCTV footage and other personal information will be handled in accordance with applicable data protection requirements.
27.5. Further information about personal data, legal bases, retention periods, disclosures and individual rights is available in the Company's separate Privacy Notice.
27.6. Privacy Notice: [INSERT PRIVACY NOTICE LINK BEFORE PUBLICATION]
28. CUSTOMER COMMUNICATIONS AND NOTICES
28.1. Customers must provide accurate and up-to-date contact details.
28.2. Customers should promptly inform the Company of changes to their email address, postal address or telephone number.
28.3. Routine account and service communications may be sent by email, telephone, SMS or another agreed method.
28.4. Formal legal notices must be served using the method required by applicable law.
28.5. Any cancellation notice sent by the Customer will be treated in accordance with applicable contract and consumer law.
28.6. Operational communications are separate from optional marketing communications, which will be handled according to applicable privacy and marketing laws.
29. COMPLAINTS AND DISPUTES
29.1. Customers who have a complaint should contact:
29.2. The Company will investigate complaints fairly and respond within a reasonable period.
29.3. Both parties are encouraged to seek an amicable resolution.
29.4. Mediation may be considered where both parties agree, but it is not a mandatory condition preventing access to the courts or statutory remedies.
30. GOVERNING LAW
30.1. This Agreement is governed by the laws of England and Wales.
30.2. Subject to mandatory consumer jurisdiction protections, disputes may be brought before the courts of England and Wales.
30.3. Nothing in this Agreement deprives a Customer of legal rights or protections that cannot lawfully be excluded.
31. GENERAL CONDITIONS
31.1. If any provision is held invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
31.2. A failure to enforce a right on one occasion does not automatically waive that right for the future.
31.3. This Agreement, together with the agreed booking details and any expressly agreed amendments, records the terms between the parties.
31.4. A Customer using storage for personal purposes retains all applicable consumer rights.
31.5. The Company may reasonably cooperate with law enforcement and other competent authorities where legally required or permitted.
31.6. Any conflict between these Terms and Conditions and mandatory law will be resolved in accordance with that law.
CUSTOMER AGREEMENT AND ACCEPTANCE
By signing or electronically accepting this Agreement, the Customer confirms that they:
- Have had the opportunity to read and understand these Terms and Conditions.
- Understand that Storage Fees are payable monthly in advance.
- Understand that a refundable Security Deposit equal to one month's rental charge is required.
- Understand the 14-calendar-day deposit refund policy and permitted deductions.
- Understand their obligations concerning prohibited Goods, security, cleanliness and lawful use.
- Understand their responsibility for arranging appropriate contents insurance.
- Understand the cancellation terms, subject to their statutory rights.
- Agree to comply with the Agreement.
Customer name: [STORA CUSTOMER FIELD]
Customer address: [STORA CUSTOMER FIELD]
Allocated container number: [STORA UNIT FIELD]
Container size: [STORA UNIT TYPE FIELD]
Monthly rental price (including VAT): [STORA PRICE FIELD]
Refundable Security Deposit: [ONE MONTH'S AGREED RENTAL CHARGE]
Move-in date: [STORA MOVE-IN DATE FIELD]
Date of Agreement: [STORA DATE FIELD]
Customer signature: [STORA SIGNATURE FIELD]
For and on behalf of:
Everett Storage & Container Services Limited
Trading as Purfleet Self Storage
Everett Storage & Container Services Limited
Trading as Purfleet Self Storage